Custom Cakes and Cookies: Terms and Conditions

Updated 2.3.2025

Welcome to Sal’s Savory Sweets! We are delighted to create custom, handcrafted cakes and cookies just for you. To ensure a smooth experience, please review our Terms & Conditions before placing an order. By purchasing from us, you agree to these policies.

Operating Hours

Our business operates during the following hours:
Monday – Friday: 7:00 AM – 6:00 PM

Saturday: 8 AM - 2 PM

Sunday: Closed

All inquiries, order confirmations, deliveries, and pickups will be handled during these hours. Any messages received outside of business hours will be responded to on the next business day.

Privacy Policy

At Sal’s Savory Sweets, we respect and value your privacy. Any personal information collected during the ordering process, such as your name, contact details, and delivery address, will only be used to fulfill your order and provide the best possible service.

We do not sell, trade, or share your personal information with third parties, except as necessary to complete your transaction (e.g., payment processing or delivery services). Your information is securely stored and used solely for communication regarding your order, promotions (if opted in), and customer support.

By placing an order, you consent to the collection and use of your information as described in this policy. If you have any questions or concerns about your privacy, feel free to reach out to us.

Ordering & Payment

  • All cookie orders must be placed at least 7 days in advance. Rush orders may be accepted for an additional fee, depending on availability.

  • All cake orders must be placed at least 2 weeks in advance. Rush orders may be accepted for an additional fee, depending on availability.

  • Full payment is required to finalize and secure the order.

  • Payments can be made via all payment platforms.

  • Prices are subject to change.

Cancellations & Refunds

  • Orders canceled 24 hours after confirmation are eligible for a full refund.

  • Orders canceled 72 hours after confirmation are eligible for a partial refund.

  • Orders canceled after the 72-hour confirmation period are non-refundable, as ingredients and preparation have already begun.

  • No refunds will be given for orders not picked up/accepted delivery on the scheduled date.

Customization & Design

  • We strive to match design requests as closely as possible. However, slight variations may occur due to the handcrafted nature of our products.

  • If providing inspiration photos, please note that we do not replicate copyrighted designs (e.g., Disney characters, brand logos) but can create similar themes.

Pickup & Delivery

  • The pickup address will be given during the confirmation process if pickup is accommodated. Late pickups may be subject to additional fees.

  • Local delivery is available for an additional charge within a 20-mile radius. Delivery times will be confirmed in advance.

    • Delivery Prices

      • First 5 miles- Free

      • up to 10 miles- $5.00

      • up to 15 miles- $10.00

      • up to 20 miles- $20.00

  • Pickup and delivery will only be available during business hours. After-hour pickup and delivery may be accommodated and subject to additional fees.

  • We are not responsible for damage to products once they leave our possession. Please handle cakes and cookies with care, especially in warm weather.

Allergy & Dietary Disclaimer

  • Our products are made in a kitchen that processes common allergens, including nuts, dairy, gluten, and eggs. While we offer some allergen-friendly options, we cannot guarantee that products are completely allergen-free.

  • Customers are responsible for disclosing any allergies before ordering.

Special Offers & Discounts

  • Promotional discounts or offers are not to be combined unless stated otherwise.

Photography & Marketing

  • We reserve the right to photograph completed orders for promotional use. If you prefer not to have your order featured, please let us know in advance.

Contact Information

For any questions or concerns, feel free to contact us:
crave@salsavorysweets.com
(210) 446-7342

Thank you for choosing Sal’s Savory Sweets! We appreciate your support and look forward to creating something delicious for you.